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Moonwhizz LTD - Privacy Policy

Information about Us

Moonwhizz LTD are fully committed to ensuring the privacy, confidentiality and integrity of all our visitor information. We shall only use your information in line with all the applicable data protection laws, including the General Data Protection Regulation (GDPR). We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used.

The Moonwhizz.co.uk website is owned by Moonwhizz LTD, Unit 2 198 Barnett Wood Lane, Ashtead, Surrey, England, KT21 2DB

Registered in the UK: 03824674

What we collect about you.

We process the personal data of our employees, clients, suppliers and prospects. We may collect, store and use the following personal information:- 

Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry or in relation to the services (and products) that we have from time to time agreed to provide to you; 

Vehicle details: registration number;

Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone or by any other means;

Transaction details: we or our third-party payment providers will collect information such as banking or credit card details relating to transactions for the purposes of fulfilling your orders;

How we use your personal data. 

We use your personal data for the following purposes: 

To provide you with the products and services you have requested 

We use your personal data to accept you as a new or returning customer to provide you with the services (and products) you have requested in accordance with the Terms and Conditions. 

To send you service communications, including in relation to changes to our Terms and Conditions

We use the contact details you have provided to us so that we can communicate with you about the services (and products) that we provide, including to let you know about major changes to those products and services or to the Terms and Conditions between us or to any related information.

To provide and improve customer support

We use your personal data to be able to provide and improve the customer support we provide to you, (for example, where you have questions about our products and services).

To maintain our records and improve data accuracy

We process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes

We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations

In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

Consent 

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of sending you marketing communications about our products and services.

The performance of a Contract and to comply with our Legal Obligations  

It is necessary for us to process your basic contact details, payment details and information about the business you may represent for the performance of the Terms and Conditions between us.

In particular, we rely on this legal ground to:  

  • provide you with the products and services;
  • communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Terms and Conditions between us or to any related information; 
  • provide and improve customer support; and
  • notify you about changes to our service

In certain circumstances we also use your personal data, only to the extent required in order, to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

The purposes of our Legitimate Business interests or those of a third party 

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

  • provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you;
  • better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
  • comply with our contractual obligations to third parties;
  • develop and improve our Site to enhance the customer experience;
  • train our staff so that we can provide you with a better customer service;
  • respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
  • ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

Who we share your personal data with.  

We may provide your personal data to our suppliers and service providers, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

How long we keep your personal data for.   

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law;
  • potential or actual disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

Your Rights 

We would like to make you aware of your legal rights in relation to data protection. If you wish to exercise any of the rights please contact us

email: mail@Moonwhizz.co.uk 

phone: +44(0)1372 270791

Moonwhizz LTD
198 Barnett Wood Lane,
Ashtead,
Surrey,
KT21 2DB

Under certain circumstance you have the following rights under data protection laws: 

Right to be informed.

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.

Request access to your personal data.

You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.

Request rectification of your personal data.

You are entitled to have your personal data corrected if it is inaccurate or incomplete.

Request erasure of your personal data.

This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

Object to processing of your personal data.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).

Request restriction of processing your personal data.

You have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.

Request transfer of your personal data.

You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

Right to withdraw consent.

If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).

The right to make a compliant to the data protection regulator

If you wish to lodge a complaint or seek advice from a supervisory authority please contact the Information Commissioner’s Office (ICO).

The Office of the Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,

Cheshire SK9 5AF . Tel: +44 (0) 01625 545 745 Website: www.ico.org.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) if the request is legitimate. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances whereby we would have a legal ability to do so. We will never refuse any request without first reviewing the request and considering the circumstance. 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

Data automatically collected 

We do not use cookies on our website that collect information about your browsing habits in order to make advertising relevant to you and your interests. We do not use any third party services to collect statistical information such as the number of visitors to the various parts of the site during a given period and standard internet log information. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Privacy compliance 

If we decide to change our privacy policy, we will update the privacy policy to reflect the changes on the homepage. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by means of a notice on our homepage.

Data privacy legislation is subject to revision and we strongly suggest that you regularly check our privacy statement 

Hyperlinks 

Our website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Moonwhizz LTD website. Please be aware that we have no control over either those sites or their privacy practices. We do not endorse or make any representations about third-party websites.

Information Commissioner's Office

ICO Registration Number: ZA305030